Terms of Service

By accessing or using the Veridian platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you ("Client", "you", or "your") and Veridian ("we", "us", or "our"). We may update these Terms from time to time and will notify you of any material changes.

Veridian is an AI-powered receptionist platform designed for appointment-based businesses. The Service provides: • A custom AI voice receptionist that answers inbound phone calls on your behalf • Automated appointment booking integrated with your services and availability • A real-time dashboard showing call history, bookings, and analytics • Optional integrations with third-party tools including Google Calendar The Service is provided on a subscription basis and is intended for business use only.

To use the Service you must create an account and provide accurate, current, and complete information about yourself and your business. You agree to: • Maintain the accuracy of your account information and update it promptly if it changes • Keep your login credentials confidential and not share them with unauthorised parties • Notify us immediately at [email protected] if you suspect any unauthorised access to your account • Accept responsibility for all activity that occurs under your account We reserve the right to suspend or terminate accounts where information is found to be inaccurate, incomplete, or misleading.

Veridian is offered on a subscription basis. By subscribing, you agree to the following billing terms: Veridian uses pay-as-you-go billing at $1 per call. No monthly minimums or setup fees. You may cancel at any time. Billing — Usage fees are billed monthly in arrears via Stripe based on the number of calls handled during the billing period. Cancellation — You may cancel your subscription at any time through the dashboard or by contacting support. Cancellation takes effect at the end of the current billing period; no partial refunds are issued for unused time. Price Changes — We will provide at least 30 days' notice before increasing subscription prices. Continued use of the Service after a price change constitutes acceptance of the new pricing.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not: • Use the Service for any illegal activity or to facilitate illegal activity • Use the AI receptionist to deceive callers in a way that causes harm or violates applicable laws • Attempt to reverse-engineer, modify, or create derivative works of the platform • Transmit spam, unsolicited messages, or abusive content through the Service • Attempt to gain unauthorised access to any part of our infrastructure or another client's account • Use the Service in a manner that could damage, disable, overburden, or impair our systems We reserve the right to suspend accounts immediately and without notice for serious violations of this policy.

We aim to maintain 99.9% platform uptime and take reasonable steps to ensure the Service is available around the clock. However, we do not guarantee uninterrupted or error-free operation. Scheduled maintenance — We will endeavour to schedule maintenance during low-traffic periods and provide advance notice where possible. Unscheduled outages — In the event of an unexpected outage, we will work to restore service as quickly as possible and communicate status updates via our status page. We are not liable for any loss or damage arising from service interruptions beyond our reasonable control.

Veridian owns all intellectual property rights in the platform, including the software, algorithms, design, branding, and documentation. Nothing in these Terms grants you ownership of any Veridian intellectual property. You retain full ownership of your business data — including your service listings, operating hours, client contact information, call recordings, and booking history. You grant us a limited licence to process and store this data solely to provide the Service. Upon account closure, you may request an export of your business data before deletion.

You may cancel your account at any time through the dashboard settings. Cancellation ends your subscription at the close of the current billing cycle. We may suspend or terminate your access to the Service immediately and without prior notice if: • You breach these Terms or our Acceptable Use policy • We are required to do so by law or a regulatory body • Your account is associated with fraudulent or abusive activity Upon termination, your data will be retained for up to 30 days before permanent deletion, giving you time to request an export.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. To the fullest extent permitted by law, Veridian shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of revenue, loss of data, or loss of business opportunities. Our total cumulative liability to you for any claims arising from or related to the Service shall not exceed the total fees paid by you to Veridian in the three months preceding the claim.

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email to the address associated with your account and/or by posting a prominent notice on the dashboard at least 14 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you should cancel your subscription before the effective date.

Veridian provides an optional SMS notification service that alerts you when your AI receptionist handles calls, captures inquiries, or books appointments on your behalf. Consent — By enabling SMS notifications during account registration or in your dashboard settings, you consent to receive automated text messages from Veridian AI at the phone number you provide. Consent is not required as a condition of purchasing any goods or services. Message content — Messages may include call summaries, booking confirmations, lead capture alerts, and account notifications. Message frequency varies based on the call activity for your business. Rates — Standard message and data rates may apply depending on your mobile carrier and plan. Veridian AI is not responsible for any carrier fees associated with receiving SMS messages. Opting out — Reply STOP to any SMS message to unsubscribe. You will receive a single confirmation and no further messages will be sent to that number. You may also disable SMS notifications at any time in your dashboard settings. Help — Reply HELP to any SMS message or contact us at [email protected] for assistance with the messaging service.

If you have any questions about these Terms or need to contact us regarding your account, please reach out at: Email: [email protected] We aim to respond to all enquiries within one business day.